At PixaraCases.com, every phone case is custom-made just for you. Due to the personalized, print-on-demand nature of our products, we offer replacements only, not returns or exchanges for change of mind.
📌 Replacement Eligibility
You may request a replacement if:
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The product has a manufacturing defect (e.g., fitting issues, print misalignment).
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The product is damaged during shipping.
To qualify for a replacement:
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You must raise a complaint within 6 hours of receiving your order.
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The defective/damaged item must be returned to us within 7 working days of your complaint.
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The issue will be verified by our team before approving any replacement.
🗣️ How to Contact Us
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📧 Email: support@pixaracases.com
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📱 WhatsApp: Use the WhatsApp button on our website to reach us within 12 hours of receiving your order.
🔄 Replacement Process
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Verification: We will review your claim and request supporting photos or videos of the defect or damage.
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Return Instructions:
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If approved, we’ll either arrange a return pickup for the next working day or guide you through the self-return shipping process.
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You’ll receive detailed instructions and our return shipping address once the issue is verified.
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Note: Any returns sent without our prior approval will not be accepted.
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✅ Inspection and Reporting
Please inspect your order upon delivery.
If you find your phone case defective, damaged, or if you received the wrong item — contact us immediately to resolve the issue swiftly.
❌ What’s Not Eligible for Replacement
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Ordering the wrong product or phone model by mistake.
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Disliking the product design or wanting to exchange it for another design/model (our cases are custom-made for your chosen model).
🚚 Replacement Order Dispatch
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Once the defective item reaches us and passes inspection, your replacement will be dispatched within 48-72 working hours.
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You’ll receive tracking details once your new case ships.
⏱️ Delivery Timeframe
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Replacement orders usually reach you in 5-7 business days after dispatch.
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Delivery times may vary based on your location and during peak seasons or unforeseen circumstances.
📦 Tracking & Refunds
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Every replacement shipment comes with tracking information.
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All replacement packages are insured.
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If your replacement does not arrive due to any valid reason, you may be eligible for a refund.
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Approved refunds will be credited to your bank account within 3-5 business days of acceptance.
💬 Need Help?
We’re here to help!
📧 Email: support@pixaracases.com
📱 WhatsApp: Reach out via the WhatsApp button on our website.
Thank you for choosing PixaraCases.com — where style meets protection, made exclusively for you.